Revolutionary care. Refreshingly convenient.

The Firefly care team only practices virtually. But when you need in-person primary or specialty care, we’ll connect you to the right provider for your needs.

We won’t charge you anything to be a member; we accept insurance just like a traditional primary care provider does.

For video visits with your care team, your costs will follow your health plan’s primary care benefit (for example, your health plan may require you to pay a copay). Depending on your health plan, your costs to use Firefly might actually be lower than what you’d pay to see a traditional PCP. Check with your health plan for details.

As a Firefly member, you’ll also get in-app chat, personalized care plans, prescription refill requests, and health coaching included at no cost to you.

If you need hands-on primary care, your Firefly care team will guide you to a Firefly Nearby provider conveniently located near you.

Firefly Nearby providers are our in-person partners who handle things like:

• Hands-on exams (like abdomen exams)
• Routine lab work, point-of-care tests, and other swabs and testing
• EKGs (echocardiogram)
• X-rays
• Minor procedures like splints or suture removals

Depending on your need, your Firefly Nearby provider could be a local or regional urgent care clinic, retail store clinic (like CVS Minute Clinic), or even a clinician who comes to your home. Whatever provider you see, they’ll be prepared to give you excellent care at no cost to you.

Firefly can handle anything that falls under primary care (and even some things that don’t).

You can count on your Firefly care team to virtually manage:

• Preventive care like guidance on screenings and labs
• Chronic conditions like diabetes and high blood pressure
• ‍Acute concerns like back pain, stomach bugs, headaches, and sinus infections
• ‍Health coaching to help you reach long-term health goals like losing weight, quitting smoking, or sleeping better
• Women’s health like birth control counseling and menstrual concerns
• Mental health support from one of our licensed behavioral health specialists
• Referrals to excellent specialists in your area
• Prescribing and refilling medications

If you need hands-on primary care, like an abdomen exam or a swab, your care team will send you to a Firefly Nearby provider at no cost to you. We also make it easy to collect vitals, like blood pressure.

Wondering if or how we can handle your issue? Send us a message in the app.

No. If your plan covers more than one person, each member has an individual deductible. And those deductibles all count toward the family deductible. So together, you can meet the family deductible without any members meeting their individual deductibles. And once you do that, your coverage kicks in for all family members.

Let’s look at a family with three members: Luisa, Stewart, and Jackson. Their individual deductible is $3,000 and the family deductible is $6,000. Let’s say that:

• For Luisa’s care, they pay $2,500
• For Stewart’s care, they pay $2,000
• For Jackson’s care, they pay $1,500

None of them have met their individual deductibles, but together, they’ve reached the $6,000 family deductible. So now, when they need any care that has a deductible, they’ve already reached it. (This is just an example. Check your plan documents for your actual costs.)