Resources for providers

We’re grateful for the tremendous care you provide to our members, and we want to make that as easy as possible for you.

Contact us at (888)-897-1887
Contact information
Health Plan
FAQs
Primary Care
Location and hours

Contact information

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Medical records

To request or send medical records for a patient please submit a request via efax to:


Attention to Medical Records:
857-343-8192

Referral related records:
857-414-1143

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Care coordination

To get in touch with a Firefly PCP about a mutual patient, use the information below:

  • General inquiries and Prescriptions: submit or request via e-fax, 857-343-8192
  • Referral related inquiries: submit or request via e-fax: 857-414-1143
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Insurance authorizations

If you need insurance referral authorization from our office to provide services to our patients please contact:

Call: 888-897-1887
Submit or request via fax: 857-414-1143

See all provider FAQs

Firefly Health Plan

The Firefly health plan may be new to you. Through the Firefly health plan, members have access to the Cigna PPO Network. If you accept Cigna PPO, you can accept the Firefly health plan.

Our members access the Cigna PPO Network

If you accept Cigna PPO, you can accept the Firefly health plan. If you do not know if you are in-network with Cigna, or would like to receive your fee schedule, please contact Cigna Provider Services.

Firefly Health 2025 ID Card Front and Back

$0 or lower member cost-share

A patient may arrive with a Care Key. This is a waiver that reduces the member’s cost-share responsibility. Please verify that your name or the name of your facility is on the Care Key. If you have questions, call us at 888-897-1887.

Care Keys do not affect the total reimbursement you receive for care provided once claims are adjudicated.

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Entering new insurance in your patient registration system or submitting claims

  • Plan Name: Firefly Health Plan
  • Payer Name: Cigna Medical Claims
  • Electronic Payer ID/EDI: FH105
  • Send claims electronically to: Payer ID 62308.
  • Send claims by mail with HCFA 1500 (CMS-1500) form to Cigna Medical Claims PO Box 188061 Chattanooga, TN 37422-8061
  • Provider and Member Service Phone Number: 888-897-1887

Common questions

All FAQs for providers

Firefly Medical Group

Firefly offers its plan members the option to use in-house, team-based primary care through Firefly Medical Group. Firefly primary care teams provide the full scope of primary care needs (and even some beyond).

  • Preventive care like guidance on screenings and labs
  • Chronic conditions like diabetes and high blood pressure
  • ‍Acute concerns like back pain, stomach bugs, headaches, and sinus infections
  • ‍Health coaching to help you reach long-term health goals like losing weight, quitting smoking, or sleeping better
  • Women’s health needs, like birth control counseling and menstrual concerns
  • Short term mental health support from one of our licensed behavioral health specialists
  • Referrals to specialists
  • Prescribing and refilling medications
  • General chat & getting questions answered
  • Everyday care
  • Blood pressure management
  • Chronic condition management
  • Health coaching
  • Wellness & preventative care

Location and hours

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Firefly Medical Group

  • Address:
    260 Arsenal Place
    Watertown, MA 02472
    We are a virtual-only primary care and do not see patients at this location.
  • Phone: 888-897-1887
  • Firefly General Fax (including prescriptions): 857-343-8192
  • Firefly Network & Navigation Fax: 857-414-1143
  • Hours: M-F, 7 am-7 pm EST
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Health Plan (Cigna PPO)

  • Prior Authorizations and Eligibility Call: 888-897-1887
  • Submit or request via fax: 857-343-8192
  • Health Plan Hours of Operation: M-F, 7 am-7 pm EST
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Urgent care, after hours and emergencies

For established patients, we are on call 24/7.
Please page us through the Firefly app.

Collaborating clinicians can call the on-call physician at 888-897-1887 option 2.

Always available

If you have any questions, please don't hesitate to reach out.

Contact us at (888) 897-1887