Your care team. Anytime. Anywhere.

Firefly's virtual primary care team is available for any Community Health Options Member 18 years and older. Dependents under the age of 18 can see a pediatrician or family doctor in the Community Health Options network for care.

Your initial appointment with a Firefly PCP can be made in 3 business days or less. Ongoing appointments are available 7 days a week.

Your cost depends on the type of plan you have, and the copay or coinsurance designated in your plan. Plan details are located in your Community Health Options Member portal.

No, because your Firefly care team becomes your new PCP. We’ll help get your medical records from your current doctor. You can keep your specialists though.

When you need in-person care, the virtual care team will coordinate and schedule with a Firefly Nearby provider close to you. If there is no Firefly Nearby provider available in the area, the team will use the Community Health Options' network to schedule an appointment close to home.

Firefly can handle most primary care needs virtually, including:

• Chronic conditions such as asthma, diabetes or high blood pressure.
• Acute concerns for common ailments like back pain, stomach flu, headaches, sinus infections, and more.
• Health coaching for long-term health goals such as managing your weight, quitting smoking, and sleeping better.
• Women’s health including birth control counseling to menstrual cycle concerns.
• Behavioral health for an initial assessment of concerns such as depression or anxiety: The care team will monitor the Members progress after their review.

You can connect with your healthcare providers through scheduled virtual visits and chat-based interaction. Book an appointment with the care team based on your availability and preferences. The chat feature is available 24/7 and can also be used for group discussions with the care team.

It’s not about one versus the other. Sometimes, you absolutely need hands-on care. But very often, you don’t. Going virtual means you avoid a lot of hassle. Like waiting weeks for an appointment, juggling time off from work, or a million other things that get in the way of seeing your doctor.

In-person care that you can’t actually get, well, that isn’t care at all. Virtual care offers you a team wherever and whenever you need it. Firefly takes the best ideas from the in-person way of doing things and builds on them to give you more complete healthcare that fits your life.

Firefly can handle most primary care needs virtually, including:

• Chronic conditions: They have advanced approaches to managing your chronic conditions such as asthma, diabetes or high blood pressure.
• Acute concerns: They’re great for common ailments like back pain, stomach flu, headaches, sinus infections, and more.
• Health coaching: They’ll help you be your best self by supporting long-term health goals such as managing your weight, quitting smoking, or sleeping better.
• Women’s health: From birth control counseling to menstrual cycle concerns, they proactively manage women's health needs.
• Behavioral health: As a Firefly member, you’ll have the option to work with a licensed behavioral health specialist to assess concerns such as depression or anxiety, provide support, and monitor your progress along the way.

If you have a life-threatening emergency, call 911.

If it’s not life threatening, message your Firefly care team weekdays from 7 a.m. to 7 p.m. ET. If it's after hours, tap the After-Hours Emergency banner in the app to contact us. The on-call Firefly provider will call you within 30 minutes.

No, because your Firefly care team becomes your new PCP. We’ll help get your medical records from your current doctor. You can keep your specialists though.